Privacy Policy

This Privacy Policy explains how Masood Optical (“we”, “us”, or “our”) collects, uses, stores, and protects your information when you visit our website, create an account, place an order, upload a payment verification, or contact us.

By using our services, you agree to the practices described here. If you do not agree, please discontinue use of the website and contact us before placing an order.

We collect information you provide directly and information generated when you use our services.

• Account details: name, email address, phone number, and password (stored securely via our authentication provider).
• Order information: items purchased, prescription lens selections, shipping or pickup preferences, and order status.
• Payment verification: transaction ID, sending bank, and related notes you submit so we can confirm your bank transfer.
• Prescription / lens details: values and lens options you enter for custom eyewear (treated as sensitive health-related information).
• Communications: messages sent through our contact form, WhatsApp, email, or phone.
• Technical data: browser type, device information, approximate location derived from IP, and basic usage analytics needed to keep the site secure and reliable.

We use your information only for legitimate business purposes, including:

• Processing and fulfilling orders, including prescription lenses and accessories.
• Verifying bank transfers and updating order or payment status.
• Creating and managing your customer account and order history.
• Responding to inquiries, complaints, and support requests.
• Sending essential service messages (order updates, verification results, password resets).
• Improving our website, product selection, and customer experience.
• Preventing fraud, abuse, and unauthorized access to accounts or admin tools.

We do not sell your personal information to third parties for marketing.

Prescription and lens information is collected solely to prepare your eyewear correctly. We treat this data with heightened care and limit access to staff who need it to process your order.

You are responsible for ensuring the prescription values you submit are accurate and current. If you are unsure, please visit our store or consult a qualified eye-care professional before ordering.

Online orders are typically paid by bank transfer to our published Meezan Bank account. We do not store your full banking login credentials on our website.

When you submit a Transaction ID and related details for verification, we use that information only to match your payment to your order and to notify you of approval or rejection.

Always double-check account details on the checkout / verification pages before transferring funds.

We share information only when necessary to operate our business or comply with law:

• Service providers that host our website, database, and authentication (for example, infrastructure and email delivery tools).
• Courier or pickup arrangements when needed to deliver your order.
• Professional advisers or authorities when required by applicable Pakistani law or to protect our rights and customers.

Any provider we use is expected to handle data securely and only for the services they perform for us.

We retain account, order, and payment-verification records for as long as needed to fulfill orders, provide support, meet accounting or legal obligations, and resolve disputes.

You may request deletion of your account data, subject to records we must keep for completed transactions, legal compliance, or fraud prevention.

We use industry-standard safeguards such as encrypted connections (HTTPS), access controls for admin tools, and secure authentication. No method of transmission or storage is 100% secure, but we work continuously to protect your information.

Please keep your password confidential and log out of shared devices after use.

We may use cookies, local storage, or similar technologies to keep you signed in, remember cart contents, and improve site performance.

You can control cookies through your browser settings. Disabling them may affect login, cart, or checkout functionality.

Depending on applicable law, you may request to:

• Access the personal information we hold about you.
• Correct inaccurate account or contact details.
• Delete your account where we are not required to retain records.
• Withdraw consent for optional communications such as newsletters.

To exercise these rights, email info@masoodoptical.com or call +92 340 5556660.

Our online store is intended for adults and parents/guardians purchasing for minors. We do not knowingly collect personal information from children without appropriate parental involvement. If you believe a child has provided data incorrectly, contact us and we will take appropriate action.

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will change when we do. Continued use of the site after updates means you accept the revised policy.

If you have questions about privacy or data protection at Masood Optical, contact us:

• Email: info@masoodoptical.com
• Phone / WhatsApp: +92 340 5556660
• Address: In front of F-10/3, F-10 Markaz, Islamabad, 44000, Pakistan